Comments on: They Call Themselves “Apple Geniuses”

By: price Microsoft Windows Vista Business retail box

price Microsoft Windows Vista Business retail box — Tue, 29 Jan 2008 21:25:17 +0000

price Microsoft Windows Vista Business retail box…

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By: jen

jen — Tue, 08 Jan 2008 22:56:28 +0000

ohhhh…I don’t need to hear this… I’ve had so many problems with Vista that I’d pretty much decided to go iMac next time. Bleh. Hope it works out for you!

By: Cindee

Cindee — Tue, 08 Jan 2008 04:19:34 +0000

I am so sorry you have to deal with this. I would definitely call your charge card co. and file a complaint. I would then suggest you take the computer back and get your money back. Then go over to Circuit City and talk to a Fire Dog Tech. (My son works for Circuit City & he is a Fire Dog(-: He does installs and repairs etc.)They can help you get what you really need and they will get it all set up for you too. When you have a problem they do house calls too! Can’t be any easier then that(-: Well you did ask…(-: Just had to give you my two cents worth(-: I am not an Apple user. And I hate the idea of calling someone that is not in our country to help with a problem. Good luck and keep us posted of your success!!!

By: Jamie

Jamie — Tue, 08 Jan 2008 02:33:20 +0000

Definitely inform them of the fact that you are blogging on the subject and they are mentioned by name.

Having said that, I’m not long on a whole lot of sympathy Hon if only because I’ve been through the Microsoft Mill. Have you ever looked at their “HELP” pages? Don’t even bother trying to call anyone. They charge you for that and if it turns out to be their fault they will eventually credit your card … maybe someday, but it would probably be better to just establish an account with Geek Squad. They charge to, but at least they are human beings.

The pitiful wails about VISTA literally jump off the thousands of users talking to each other on the Microsoft web page because no one from Gates and company actually does anything once a box leaves the factory.

At least you have a place to go and a human being to talk to.

By: Frigga

Frigga — Mon, 07 Jan 2008 23:17:47 +0000

Yikes! Good to know. I miss the good old days when proper customer service was just a given whereever you went. Now a days you have to shop around for stores that value their customers…

I hope it all works out for you!

By: Karina

Karina — Mon, 07 Jan 2008 20:53:53 +0000

Ah, the lost art of customer service. Unfortunately it seems more and more companies are now offering a brand new form of customer dis-service instead. Good luck at the store, I hope it all goes well for you.

By: Misty Dawn

Misty Dawn — Mon, 07 Jan 2008 17:54:08 +0000

That bites!!! It is THEIR fault – THEIR mistake – THEY should be doing back flips trying to correct it and do right by the customer! PERIOD!